- Shipping & Returns
Shipping & Returns
Shipping costs are calculated once all products are added to the shopping cart (prior checkout), this is because freight is calculated on weight or volume. We work hard to keep the freight price as low as possible.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Shapers Surf uses a number of different postal and courier partners to ensure the best delivery service and most reasonable rate available. All international orders are shipped with DHL.
Shapers Selected Shipping Parteners
Next day delivery to most major cities | Order up to 5kg
1-7 days delivery to most areas | Great rates for large and bulky items
1-5 days to most areas | Great rates for large, bulky & heavy items (board bags and large orders)
1-5 days to USA, Canada, Asia, UK, Europe | 2-7 days to Rest of the World
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Shapers cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and Shapers will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this. To contact your local Country DHL Office.
As part of Shapers.com.au purchasing policy, Shapers Australia holds no responsibility for loss or damage to the goods and is the responsibility of the recipient, as Shapers does not control the services of the courier companies.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Based Shipping Costs (Estimates Only)
Australia: Free Shipping. All overs over $50 (Excluding Platinum BoardBags. Boardbag Flat Rates: Platinium Sinlge $20, Platinium Double $30, Platinium Triple $35, Platinium Team/Global $65). Daylight BoardBags FREE SHIPPING
New Zealand: Free Shipping. All overs over $149.95 (Excluding BoardBags)
USA, Canada, United Kingdom: Free Shipping. All overs over $199.95 (Excluding BoardBags)
Austria, Belgium, China, Denmark, Fiji, France, Germany, Hong Kong, India, Indonesia, Irlend, Italy, Japan, Korea, Luxembourg, Macao, Malaysia, Mexico, Neiterlands, Norway, Philipeans, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, Viet Nam, Jersey & Guernsey: Free Shipping. All overs over $199.95 (Excluding BoardBags)
America Samoa, Cook Islands, French Polnesia, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Samoa, Solomon Islands, Tonga, Tuvala & Vanuata: Free Shipping. All overs over $229.95 (Excluding BoardBags)
Rest of the World: Free Shipping. All overs over $299.95 (Excluding BoardBags)